About ValueStar®

The ValueStar® motto is "only the best pass the test"® and most companies applying to use the ValueStar® symbol cannot achieve it. The goal at ValueStar® is to provide you, the consumer, with the most accurate and useful customer satisfaction rating system available. ValueStar® accomplishes this goal by identifying companies with satisfied customers and then collecting and distributing accurate, unbiased information upon which the buying public can rely. ValueStar® never permits a company to use their symbol without passing stringent rating tests. To ensure the integrity of ValueStar's ratings, the Public Research Institute of San Francisco State University and the Consumer Law Project of the University of Houston Law Center audit ValueStar's telephone survey results.

Each company who applies for ValueStar certification must pass tests in the following areas:

Step #1 Customer Satisfaction
Step #2 Complaint Bureau Status
Step #3 License Verification
Step #4 Insurance Coverage Verification

Those companies displaying the ValueStar® certified symbol have scored very high in customer satisfaction and have passed every step of ValueStar's® strict four step rating process. Each Service Provider earning the ValueStar® Certification must undergo a re-rating every 12 months. Service Providers that do not pass in any subsequent re-rating must immediately cease use of the ValueStar® Certified symbol.

If you would like additional information about ValueStar® please refer to the ValueStar® website at www.valuestar.com.